Legal

Privacy Policy

At Nexolvi.ai, data is not a by-product of our work. It is a responsibility. This Privacy Policy explains how we collect, use, store, and protect personal and business information.

We do not sell personal information. We do not misuse access. We do not treat data as a commodity.

1.

The Role We Play

Nexolvi.ai operates as both:

  • A Data Controller — when we decide how and why information is processed
  • A Data Processor — when we process information on behalf of clients

Our work spans strategy, operations, HR consulting, AI, marketing, automation, creative services, and communication platforms. Many of these services involve access to sensitive business and personal data.

We treat every dataset as if it were our own.

2.

Information We Collect

a) Information You Provide

  • Name, company, email, phone number
  • Business and project information
  • Contractual, billing, and payment details
  • Communication records (emails, calls, messages)
  • Documents, data, or systems shared for consulting or execution

b) Information We Collect Automatically

  • IP address and device type
  • Browser and session data
  • Website interaction analytics
  • Cookie-based tracking for performance and usability

c) Information From Client Systems

When delivering AI, marketing, automation, CRM, or operational solutions, we may process:

  • Customer records
  • Employee or vendor data
  • Performance and analytics data
  • Communication logs

This data is processed strictly under client instruction.

3.

Why We Collect Data

We use information to:

  • Deliver consulting, technology, and marketing services
  • Design and execute business solutions
  • Communicate project updates and service notices
  • Secure systems and prevent misuse
  • Improve internal operations and service quality
  • Meet legal, regulatory, and contractual obligations

We do not use data for unrelated marketing or third-party resale.

4.

How We Protect Your Information

Security is built into how we operate. We apply:

  • Role-based access controls
  • Secure cloud environments
  • Encryption and system monitoring
  • Internal confidentiality agreements
  • Controlled data access protocols

Only authorized Nexolvi.ai personnel can access sensitive data.

5.

Sharing and Disclosure

We share information only when required to:

  • Deliver contracted services
  • Work with trusted service providers (cloud, communication, analytics)
  • Meet legal or regulatory obligations

Every third party is contractually required to maintain confidentiality and data protection standards.

6.

Data Retention

We retain information only as long as necessary to:

  • Fulfill contractual obligations
  • Maintain operational records
  • Comply with legal and regulatory requirements

Once data is no longer required, it is securely deleted or anonymized.

7.

Your Rights

You have the right to:

  • Request access to your data
  • Request corrections or updates
  • Request deletion (where legally permissible)
  • Withdraw consent
  • Object to certain processing

Requests can be made by contacting us directly.

8.

Cookies & Tracking

Our website uses cookies to:

  • Improve performance
  • Understand user behavior
  • Enhance user experience

You can manage or disable cookies through your browser settings.

9.

Cross-Border Data Transfers

As Nexolvi.ai works with global clients, data may be processed in different jurisdictions. We ensure appropriate safeguards are in place wherever data is handled.

10.

Updates to This Policy

This Privacy Policy may be updated as our services evolve. The latest version will always be available on our website. Continued use of our services indicates acceptance of any updates.

11.

Contact

For privacy-related questions or requests:

Nexolvi.ai

Email: info@nexolvi.ai